311 is a non-emergency service for citizens to find information about local services, and report complaints or problems in their community like graffiti or road damage. Since its inception, 311 has evolved with technological advances into a multi-channel service that connects citizens with government, while also providing a wealth of data to improve how cities are run.
With success and increased usage, cities need capabilities to support increased volumes of calls and complaints. Providing a mobile channel for your citizens to reach out to you, with programmatic connections to your CRM allows your team to reduce load on call centers and make connecting with citizens more versatile and cost effective.
The 311 solution provides a mobile and web-friendly method for citizens easily request information, ask questions or report issues.
What's included for your citizens
Create a profile that they can easily access online or through the app.
Ask questions to city officials.
Safely and securely access and key government documents, like permits and licenses.
Report problems and complaints.
Specify request (potholes, damaged street lights, etc) by inputting addresses, photos, id numbers, etc.
Track complaints or request via the Payit dashboard.
Receive alerts and notifications.
“Offering high-quality digital services like 3-1-1 within the myWyco app provides residents secure and convenient 24/7 access to their government, while generating substantial cost savings.”
- Alan Howze
Chief Knowledge Officer of Kansas City, Kansas
Minor Pothole / Street Maintenance
Parks & Recreation General Request
Municipal Court General Request
Shelter / Facility Rental
Municipal Court Court Date Inquiry
Easy to use Government Administration tool allows you to search transaction details, ease the reconciliation process, and learn more about your citizens through reporting and real-time analytics capabilities
The Digital Government Platform
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