PUBLIC SAFETY

Public Safety

311 is a non-emergency service for citizens to find information about local services, and report complaints or problems in their community like graffiti or road damage. Since its inception, 311 has evolved with technological advances into a multi-channel service that connects citizens with government, while also providing a wealth of data to improve how cities are run.

With success and increased usage, cities need capabilities to support increased volumes of calls and complaints. Providing a mobile channel for your citizens to reach out to you, with programmatic connections to your CRM allows your team to reduce load on call centers and make connecting with citizens more versatile and cost effective.

The 311 solution provides a mobile and web-friendly method for citizens easily request information, ask questions or report issues.



 
ic-settings-48px.png
 

Technical Specifications

IC People 48px.png
 

What's included for your citizens

Create a profile that they can easily access online or through the app.

Ask questions to city officials.

Safely and securely access and key government documents, like permits and licenses.

Report problems and complaints.
Specify request (potholes, damaged street lights, etc) by inputting addresses, photos, id numbers, etc.

Track complaints or request via the Payit dashboard.

Receive alerts and notifications.


 

“Offering high-quality digital services like 3-1-1 within the myWyco app provides residents secure and convenient 24/7 access to their government, while generating substantial cost savings.”

- Alan Howze

Chief Knowledge Officer of Kansas City, Kansas

 
list_bulleted_(blue).png
 

capabilities

Code Violation

Trash Collection

Minor Pothole / Street Maintenance

Streetlight Issue

Parks & Recreation General Request

Storm Debris

Municipal Court General Request

District Court

Snow Removal

Shelter / Facility Rental

Municipal Court Court Date Inquiry

Easy to use Government Administration tool allows you to search transaction details, ease the reconciliation process, and learn more about your citizens through reporting and real-time analytics capabilities


The Digital Government Platform

 
 

Learn about our Other Solutions

Other Solutions

tolling.png

Turnpike & Tolling

With society moving to mobile, establish an easy way for your citizens to auto-replenish their account, and keep funds up-to-date even in the midst of their busy schedule.

taxes.png

Taxes

With this out-of-the-box solution, Treasury teams have the ability to manage the ongoing needs of property, real estate, income, and other tax groupings.

dmv.png

Motor Vehicle

Our Motor Vehicle solution is a comprehensive experience created to ease the process for both the government and citizen.